The Vendors do not guarantee, warrant or represent that the information contained in this advertising and marketing document is correct. Any interested parties should make their own enquiries as to the accuracy of the information. We exclude all inferred or implied terms, conditions and warranties arising out of this document and any liability for loss or damage arising there from.
We are committed to protecting your privacy. When we request personal information, we will normally explain why we need it, how it will be used and who we may share it with. At all times we will comply with the terms of this when handling your personal information. This policy answers the following questions about privacy at Aoyuan International:
Why do we need your personal information?
Understanding and meeting our customers’ needs is a central part of our business. We do this by providing real estate and services under various brands that are offered by entities within Aoyuan International. To do this effectively, we need to collect certain personal information.
In this policy, personal information is any information that could identify you or be used to establish your identity.
We collect, hold, use and disclose customers’ personal information so we can establish, manage and administer the products and services provided by us, and comply with legal and regulatory obligations. We may also use and disclose your information for purposes related to those mentioned above, such as:
Assisting with your questions and complaints
Arranging for services to be provided by third parties or by a member of Aoyuan International
Enhancing our customer service and product options (see the section 'Will my personal information be used for direct marketing?')
Internal operations, such as record keeping, data analytics, auditing or training
Reporting or compliance requirements imposed by law or a stock exchange.
Will my personal information be used for direct marketing?
We use and disclose your personal information to keep you informed about the range of properties offered by us.
You can opt out of receiving direct marketing information from us at any time (see the section 'How can you contact us about privacy?').
What happens if I do not provide information that has been requested?
It's your choice whether to provide your personal information. However, if you don't, we might be unable to fulfil your request for specific information.
What types of personal information do we collect?
We may ask for a range of personal information to assist us in providing you with relevant enquiry or property purchase. The information we request could include (but is not limited to) name, address, date of birth, contact details.
How do we collect personal information?
Most of the personal information we collect will be directly from you. We gather this information either through forms that you complete and submit to us (in writing and digitally), by the information you provide via phone calls and interviews and through other forms of communication.
In some cases we might collect your personal information from external sources. Examples of the people or organisations that may provide us with information are:
Through your access and use of our website and/or apps
Via telephone or paper based surveys conducted by a representative of Aoyuan International or its agents
When you enter into a contract with us (for example, to purchase a property or provide a service to us or on our behalf)
From any regulator
From your financial adviser
From a real estate agent or broker, and
When you make an enquiry or complete an application and/or registration.
Can you remain anonymous or use a pseudonym when dealing with us?
If you wish to remain anonymous or to use a pseudonym when dealing with us, we may be able to provide you with limited information or services. However in many cases it will not be possible for us to assist you with your specific needs if you wish to remain anonymous or use a pseudonym.
How do we protect your personal information?
Whether your personal information is gathered through face-to-face meetings or by interacting with us via telephone, mail, internet or other methods, we take steps to store your information securely. We hold your personal information in a combination of secure computer storage facilities, paper-based files and other formats.
We take a number of steps to protect personal information from misuse, loss, unauthorised access, modification or improper disclosure. These include instructing our staff and advisers who handle personal information to respect the confidentiality of customer information and the privacy of individuals.
When we don’t need your personal information anymore we will delete, destroy or de-identify it.
Who do we share personal information with?
From time to time we may share your personal information with other entities both within and outside of Aoyuan International. The entities that we might share your personal information with vary according to the product or service involved, but could include:
To our employees, related bodies corporate, contractors or service providers in the ordinary course of processing and storing your personal information and in the course of maintaining, updating or replacing the systems on which your personal information is stored
As required or authorised by or under applicable laws or rules, or
To your nominated representative with your permission.
Do we send personal information to overseas recipients?
Some of the entities that we share information with may be located in, or have operations in, other countries. This means that your information might end up stored or accessed in overseas countries, including Australia, China, Hong Kong, Macau, and Canada.
When we send your personal information to overseas recipients, we make sure appropriate data handling and security arrangements are in place.
How do we update your personal information?
We will update your personal information if you contact us. In most cases you can update your personal information over the phone, by email or via our website.
We may update your personal information if we believe the personal information we hold is incomplete or out of date, we could seek to correct or complete our records by gathering data from other sources such as public records and other organisations.
How can you contact us about privacy?
You can call us on +61 2 9267 7456, send an email to firstname.lastname@example.org, or write to us at Aoyuan International, Suite 17.05, Level 17, 227 Elizabeth Street, Sydney NSW Australia 2000, to:
Seek more information about anything contained in this policy, or to request a printed copy of this policy
Update or correct your personal information
Opt out of receiving direct marketing material
Ask about accessing or correcting the personal information we hold about you; or
Make a privacy related complaint.
How do you find out about your personal information we hold?
You can access the personal information that we hold about you by calling, emailing or writing to us (see how you can contact us about privacy). We’ll do our best to respond within 30 days; if it’s going to take longer, we’ll get in touch to let you know why and ask for more time.
There are some situations where we are allowed to refuse or limit your access to information, for example when the information is commercially sensitive. If that happens, we’ll write to you and let you know why.
There is no charge for making a request to access your personal information. However in some cases there may be a charge to cover the time we spend locating, compiling and explaining the information you ask for. If there is a charge, we’ll give you an estimate up front and confirm that you wish for us to proceed.
What are cookies and how do we use them?
Links to third party websites
Our websites may have links to external third party websites that may benefit the user. External websites should contain their own privacy statements and we recommend you review them when using their websites. Please note, however, that third party websites are not covered by this policy, and these sites are not subject to Aoyuan International’s privacy standards and procedures.
Website analytics measurement software is used to assist in tracking traffic patterns to and from our websites, anonymously surveying users of the sites. The system is used to collect such information as the number of unique visitors, how long these visitors spend on the website when they do visit, and common entry and exit points into and from the website. This non-personal information is collected and aggregated by third party software and provided to us to assist in our analysis of our websites. You cannot be identified personally from this information and no personal information is stored about you.
About this policy
This policy is effective as of 16 August 2017. We will update this policy when our information handling practices change, and any amendments will apply to the information we hold at the time of the update. We will post the updated policy on our website; we encourage you to check our website from time to time to view our current policy, or contact us for a printed copy.